Managing Your Zendesk Storage Limits without the High Costs
Depending on your Zendesk plan, there are two key areas to keep an eye on when it comes to disk storage: Ticket Data Storage and File Storage.
- Ticket Data Storage covers anything text-based—like comments, field data, macros, and business rules.
- File Storage includes attachments, documents, and images.
Each plan comes with different storage limits, split between a base limit and additional storage allocated per agent.
| Plan | Base storage per account | Additional storage per agent | ||
|---|---|---|---|---|
| Support or Suite | Data storage | File storage | Data storage | File storage |
| Team | 10 GB | 10 GB | 50 MB per agent | 2 GB per agent |
| Growth | 10 GB | 10 GB | 100 MB per agent | 5 GB per agent |
| Professional | 10 GB | 10 GB | 100 MB per agent | 5 GB per agent |
| Enterprise, Enterprise Plus | 10 GB | 10 GB | 200 MB per agent | 10 GB per agent |
For example, if you’re on a Professional plan with 10 agents, you’d have 11GB of Data Storage and 60GB of File Storage.
The Real Problem? File Storage Limits
While hitting Data Storage limits is rare, File Storage limits are a different story. When that happens, the easiest (but most expensive) solution is to pay Zendesk for more storage—which can cost thousands of dollars per year.
The Smarter Alternative
Instead of throwing more money at storage, why not optimize what you already have? We’ve built an automated solution that scans and reduces your Zendesk File Storage, helping you stay within your limits—so you don’t have to keep paying for extra space.
💰 Less storage bloat = lower costs.
📩 Get in touch to find out how we can help keep your Zendesk storage under control!